Privacy Policy & Communication Rights
At Lakesyde Behavioral Health, we are committed to protecting your privacy and ensuring secure communication. This policy outlines how we handle your information and your rights regarding our messaging services.
Messaging Terms & Conditions
Secure Text Communication
Lakesyde Behavioral Health uses secure, HIPAA-compliant texting services to communicate with patients as needed. Our messaging system is designed to provide convenient communication while maintaining the highest standards of privacy and security.
Important Notes
- Message frequency may vary based on your treatment needs
- Message and data rates may apply (check with your carrier)
- For help at any time, reply HELP
- To opt out at any time, reply STOP
Contact Guidelines
For administrative questions or scheduling, feel free to text our administrative line:
Important: Please avoid sending any clinical or sensitive information via text. For clinical matters, please use our secure patient portal or call our office directly.
Mobile SMS Messaging Privacy Policy
Information Collected
To provide you with the best possible care and communication, we may collect the following information:
Personal Information
Name and contact details for identification and communication
Contact Information
Phone number, electronic and physical address for coordination
Service Information
Other relevant contact details and service preferences
Communication Records
Records of communication for continuity of care
Use of Information Collected
The information we collect is used exclusively to enhance your care experience and facilitate effective communication:
Service Delivery
To deliver requested services, including appointment reminders, scheduling, and treatment coordination
Administrative Functions
For billing, payment processing, and other administrative operations
Customer Service
To provide responsive customer service and address your inquiries
Care Coordination
To coordinate with other healthcare providers as needed for your comprehensive care
Sharing of Information Collected
Our Commitment to Your Privacy
We take your privacy seriously and only share information when absolutely necessary for your care or as required by law.
Authorized Service Providers
Information may be shared only with authorized service providers (e.g., secure messaging platforms, payment processing systems) as necessary to perform operational duties.
Healthcare Coordination
With your consent, information may be shared with other healthcare providers involved in your treatment for coordinated care.
What We Don't Do
We do not sell your information to third parties.
We do not share your information with third parties for marketing purposes.
We do not use your information for any purpose other than your care and administrative needs.
Legal Requirements
We may disclose information when required by law, such as in response to a court order or legal process.
HIPAA Compliance & Security
HIPAA-Compliant Communication
Your privacy is protected by healthcare privacy laws
Text messages are transmitted through HIPAA-compliant platforms designed specifically for healthcare communication.
Important Security Notice: For sensitive or clinical matters, we strongly recommend using our secure patient portal or phone communication. While our text platform is secure, it's best to reserve texts for administrative purposes only.
Text messages are primarily limited to administrative purposes unless explicit consent is provided for clinical communication via text.
Best Practices for Secure Communication:
- Use text only for appointment reminders, scheduling, and non-sensitive administrative matters
- Use our secure patient portal for clinical questions, medication discussions, and treatment updates
- Call our office directly for urgent matters or complex clinical discussions
Opt-Out Options & Support
Control Your Communication Preferences
To Stop Receiving Texts
Reply STOP at any time to unsubscribe from text messages. You will receive a confirmation text, and no further messages will be sent.
For Assistance
Reply HELP for instructions on how to use our texting service or to get support with your communication preferences.
Additional Support Options
Phone Support
Call our office directly during business hours for immediate assistance with any questions or concerns about your communication preferences.
Email Support
Send us an email through our secure patient portal for non-urgent questions about privacy or communication.
Note: Opting out of text messages will not affect your ability to receive care from Lakesyde Behavioral Health. You can still communicate with us via phone, secure patient portal, or in-person visits.
Questions About Our Privacy Policy?
If you have any questions about our privacy practices or would like more information about how we protect your personal information, please don't hesitate to contact us.
Policy Updates
This privacy policy was last updated on December 16, 2025. We may update this policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information on our privacy practices.